How can we help?

You'll get a shipping confirmation email with your tracking number as soon as your order ships. You can also check the status any time on Track Your Order. Not there? Check your spam or junk folder first.

Tracking updates can sometimes take 24-72 hours after your order has been collected by the carrier. If your tracking hasn't updated after 5 business days, get in touch with us and we'll look into it for you.

We recommend checking around your property, with household members, neighbours, or your local courier depot first. If you're still unable to locate your package, get in touch with us and we'll help you sort it out.

Since each harness is made to order, production starts immediately after you place your order and we're unable to make changes or cancellations once it's been placed. Please double-check your size, color, and personalization details at checkout.

We're happy to offer a refund for any reason — change of mind, wrong size, wrong color, or anything else — as long as it's requested within 90 days of your order being delivered. Your harness also comes with a lifetime warranty (Fair Use) covering manufacturing defects. For full details, see our Refund & Warranty Policy.

To find the perfect fit for your pup, check out our sizing chart.